The 2012 consumer action handbook gsa administrator january 2012 welcome to the 2012 edition of the consumer action handbook the us general services administrations gsa office of citizen services and innovative technologies updates this resource annually to help you be an informed consumer. January 2012 welcome to the 2012 edition of the consumer action handbook the us general services administrations gsa office of citizen services and innovative technologies updates this resource annually to help you be an informed consumer as we all become busier and balance more responsibilities its very important to get. 2012 consumer action handbook be a smarter consumer by federal citizen information center office of citizen services and innovative technologies us general services administration view back cover overview use the consumer action handbook cah to get help with consumer purchases problems and complaints find consumer contacts at . Order your copy of the 2012 edition today use the consumer action handbook cah to get help with consumer purchases problems and complaints find consumer contacts at hundreds of companies and trade associations local state and federal government agencies national consumer organizations and more. 2012 consumer action handbook this everyday guide to being a smart shopper is full of helpful tips about preventing identity theft understanding credit filing a consumer complaint and more use the margins to make notes write questions or record other useful information